Shipping Policy
Quick Shipping
Most orders can be shipped within 10 days.
Standard ground service (FedEX, UPS, or Motor Freight) in the Contiguous 48 United States. Shipping charges will be calculated and added to your total cost before your purchase is finalized.
Walking Tall Redwood ships by FedEx, UPS, or Motor Freight depending on the size and weight of the item.
We understand that getting your items quickly is important to you, however, all items are custom built at time of order by young men of Walking Tall. After you place your order, our crew needs some processing time to carefully package your item.
If a product arrives damaged, you must notify both the shipper and Walking Tall Redwood.
Standard Return Policy
We hope you will love your new redwood product. However, should you wish to return an item, you must do so within 14 days of receipt.
When returning a product, wrap the package carefully. All returned products must be in their original condition and packaging; otherwise, additional charges may be applied. Include your original order number, what product(s) you are returning, and your name. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
IMPORTANT
- Replacement requests must be submitted with 14 days of receipt of the item.
- All returned items carry a 20% restocking fee which will be deducted from your return/credit.
- Customized orders may not be returned for credit.
- Please be aware that return shipping is the responsibility of the customer. The original shipping charges and handling fees for the returned item(s) is also the responsibility of the customer and will be deducted from the refund. If the item is refused and returned to the manufacturer, any return shipping or freight costs will also be deducted from the refund.
If your item is a larger item that was originally delivered via Motor Freight, please contact us to make arrangements.